Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Christmas and New Year Hours 2019
- New
13/11/2019
Please view our Christmas Opening Hours Read more
ONLINE ACCESS TO MEDICAL RECORDS - TEMPORARILY SUSPENDED
- New
08/11/2019
Unfortunately we have had to suspend full online access to medical records due to a significant issue that we have raised with the Clinical System Developers. We sincerely apologise as a Practice to patients who have had their access restricted Read more
PRIVATE WORK
- New
04/11/2019
Please note all private services, non NHS work such as private letters, forms and travel vaccines must be paid for upfront at the time of the request/appointment. Unfortunately we cannot carry out the work involved without prior payment. We acc Read more
Important Information – Practice Closure – Sheffield Wide Practice Learning Initiative
- New
04/11/2019
Our Surgery will be closed for the afternoon from 1pm on the following date to facilitate the Sheffield wide practice training initiative. Tuesday 5 November 2019 All calls to the Practice will be diverted to the Out of Hours Service Read more
PRACTICE CLOSURE Staff Meeting
- New
28/10/2019
The surgery will be closed 12.00pm – 14.00pm on Wednesday 30 October 2019 to facilitate a full team meeting. If you require medical attention during this time please ring the surgery on our normal number of 01142740017 where you will be diver Read more
Change to Blood Test Service
- New
18/10/2019
We have piloted a 'drop in' session for bloods tests and monitored this over the past few months. We have decided to change this service back to an appointment system. The session will remain the same: Thursday 9.00am - 10.00am Patients Read more
EARLY MORNING APPOINTMENTS
23/09/2019
Important Information – Practice Closure - Sheffield Wide Practice Learning Initiative
09/09/2019
Important Information – Staff Meeting
09/09/2019
Medicine Shortages - July 2019
02/09/2019
Flu Vaccination Season - 2019/20
23/08/2019
Patient Information – Requesting Medication Issued by a Hospital
02/08/2019
Abbey Lane Surgery and Totley Rise Medical Centre
04/07/2019
Dr Paling
10/06/2019
Spring Bank Holiday 2019
17/05/2019
Important Information - Staff Meeting
16/05/2019
Hay Fever
13/03/2019
Lost Property
22/01/2019
Mission Statement
17/12/2018
New Patients
12/01/2018

Totley Rise Medical Centre

CQC Inspected and Rated
Good

We are currently OPEN.

Totley Rise Medical Centre

News

Totley Rise Medical Centre

CQC Inspected and RatedGood

We are currently OPEN.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Totley Rise Medical Centre

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):